This privacy policy sets out how SeeClear Window Cleaning (We) use and protect any information that you provide when you use this website or contact us.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement and the conducting of our business.
We may amend this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes. This policy was last updated on the 19th April 2020.
We collect and retain data that you provide, to enable us to conduct our services at your property. Without such data, including names, addresses and contact numbers we are unable to commence any work. Any information you provide SeeClear Window Cleaning will be stored on our secure database and cloud based software.
We may collect the following information:
- Full name
- Contact information including email address and telephone numbers
- Home Addresses and Postcodes
- Relevant information regarding property and security arrangements
What we do with the information we gather
We use this information to understand your needs and provide you with a better service, and in particular to enable the following:
- Internal record keeping.
- For us to be able to conduct our arranged services at your property.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the contact information that you have provided.
- From time to time, we may also use your information to contact you for market research purposes. (We may contact you by email, phone, fax, mail or in person. We may use the information to customise the website according to your interests.)
- In the event of non payment, your details will be passed to either a 3rd party debt management company or legal company.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, by telephone or in person.
How we use cookies
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission, or you have failed to make payment, or are required by law to do so.
Your details will remain on our database even after you’ve terminated our services unless you’ve requested otherwise.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us at see.clear@live.co.uk
If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible at the above address.